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Capillary Technologies India Pvt Ltd (Bengaluru)

Product Analyst

<div style="">React developer - Intern</div>

Intern

<div style="">We at <b style="font-weight: 700">Capillary Technologies India Limited</b>, are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions. You will be building secure, scalable multi-tenant applications that solves customer experience at a large scale. At <b style="font-weight: 700">Capillary</b>, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.</div><div style="">The applications could be on web, social networks and Smartphone/tablets and they must be customizable for changing client requirements. You will be someone who thrives in a fast-paced development environment, takes ownership of products and adapts to new technologies quickly. If you are passionate enough to contribute to our product suite, we would love to talk to you.</div><div style=""><b style="font-weight: 700">Job Summary:</b></div><div style="">We are seeking a skilled fullstack <b style="font-weight: 700">Software Development Engineer (SDE-II)</b> to join our team. The ideal candidate will have a strong background in front-end technologies, including experience with modern frameworks and libraries such as React(redux saga), Node.js (Angular, or Vue.js optional), etc. The successful candidate will work closely with integration team to build, test, and deploy high-quality web applications.</div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style="">Develop, test, and deploy web applications using modern frameworks and libraries such as React, Node.js primarily.</li>  <li style="">Collaborate with UX/UI designers to create visually appealing and user-friendly web applications</li>  <li style="">Write clean, well-documented, and maintainable code</li>  <li style="">Ensure cross-browser compatibility and responsive design</li>  <li style="">Work closely with back-end developers to integrate front-end components with server-side logic</li>  <li style="">Continuously improve the quality of our codebase, testing, and deployment processes</li>  <li style="">Stay up-to-date with the latest trends and technologies in front-end development</li>  <li style="">Take complete ownership of assigned features/modules from development to production.</li></ul><div style=""><b style="font-weight: 700">Job Perks</b></div><ul>  <li style="">Competitive Salary as per market standards</li>  <li style="">Flexible working hours</li>  <li style="">Chance to work with a world-class engineering team.</li></ul>

Software Development Engineer - II (React/Node.js) [fullstack]

<ul>  <li style="">Provide software application support under the supervision of the Senior Engineer.</li>  <li style="">Minimum 2 years of experience in providing application/technical support.</li>  <li style="">Perform analyses on software application functionality and suggesting improvements.</li>  <li style="">Ensure effective front end and back end functionality of applications.</li>  <li style="">Consult with the software development team, internal users, and clients to improve application performance.</li>  <li style="">Manage code migration across environments to ensure continued and synchronised functionality.</li>  <li style="">Establish the root causes of application errors, and escalating serious concerns to the Senior Engineer.</li>  <li style="">Keep record of configuration changes and scheduling application updates.</li>  <li style="">Document processes and monitoring application performance metrics.</li>  <li style="">Provide front end support to clients and colleagues in other departments.</li>  <li style="">Advanced knowledge of front end and back end programing languages, such as Java, Javascript, Python</li>  <li style="">Ability to manage code migration, document configuration changes, and monitor performance.</li>  <li style="">Exceptional ability to provide front end support to internal departments and web-based clients.</li>  <li style="">Advanced proficiency in determining the causes of application errors and repairing them.</li>  <li style="">Knowledge of Advanced Encryption Standards (AES).</li>  <li style="">Ability to keep up with innovation in application design.</li>  <li style="">Exceptional communication skills.</li>  <li style="">Ability to work in rotational shifts.</li>  <li style="">A Bachelor’s Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.</li></ul>

Product support enginner

<div style="">Hi- Require an intern for finance role. This is a replacement for Thanuja.</div><div style=""><br></div>

<div style="">Brierley | Capillary is seeking a Manager, Data Analysis to join our Consumer Insights Analytics team, part of the Consulting organization.</div><div style=""><br></div><div style="">The person in this role will quickly be empowered to own projects. &nbsp;The person in this position is expected to be comfortable working with relational databases to provide actionable business insights. &nbsp;This may require manipulating and analyzing complex, high-volume, high-dimensionality data from varying sources. &nbsp;This person will be client-facing and explaining results and business impact to clients. &nbsp;Additionally, this position may be responsible for some data science projects, such as predictive models for audience targeting. &nbsp;</div>

Capillary Technologies LLC

Manager Data Analytics

<div style=""><b style="font-weight: 700">Job Summary:</b></div><div style="">As a Software Engineer, React at Capillary you will help us build the foundations that will power the next generation of digital applications and online services. Capillary has helped to accelerate many of the world’s most innovative companies by using our team of experienced developers, designers, strategists, and data scientists to craft applications and services that drive meaningful experiences between our clients and their customers.</div><div style=""><b style="font-weight: 700">Supervisory Responsibilities:</b></div><ul>  <li style="">None.</li></ul><div style=""><b style="font-weight: 700">Duties/Responsibilities:</b></div><ul>  <li style="">Develop software capabilities to meet our clients requirements.</li>  <li style="">Work with the Product Owner to estimate and scope software tasks.</li>  <li style="">Collaborating with other disciplines to solve client’s business and/or technical problems.</li>  <li style="">Performs other related duties as assigned.</li></ul><div style=""><b style="font-weight: 700">Required Skills/Abilities:</b></div><ul>  <li style="">1-2 years of experience working in React Native and mobile application development</li>  <li style="">3-7 of experience working in modern responsive front-end frameworks (React, Angular, &nbsp;Vue, or other), &nbsp;NodeJS, or related technologies.</li>  <li style="">Proficient knowledge in computer science, software engineering, and front-end application architecture</li>  <li style="">Proficient knowledge in debugging and troubleshooting software.</li>  <li style="">Effective in pair programming.</li>  <li style="">Clear communication on progress and/or blockers.</li>  <li style="">Excellent understanding of how other disciplines work and function in the software development process.</li>  <li style="">Interpersonal skills to influence others around them towards company / project goals.</li>  <li style="">Strong cross organizational collaborative signals.</li></ul><div style=""><b style="font-weight: 700">Recommended Skills/Abilities:</b></div><ul>  <li style="">Experience in developing Typescript based Javascript applications.</li>  <li style="">Server-side frameworks such as Next, Nuxt, or other.</li>  <li style="">Experience writing effective tests for the front end.</li>  <li style="">Tech debt management / mitigation strategies,</li>  <li style="">Familiarity with WCAG compliance standards.</li>  <li style="">Solid CSS fundamentals,</li>  <li style="">Experience / knowledge of CSS methodologies such as BEM, CUBE, or other.</li>  <li style="">Grasp of markup semantics and its impact on accessibility and SEO.</li></ul><div style=""><b style="font-weight: 700">Education and Experience:</b></div><ul>  <li style="">High school diploma or equivalent.</li>  <li style="">Bachelor’s Degree in Engineering, or a closely related field and at least eight years of related experience; or an equivalent combination of education, training and experience.</li></ul><div style=""><b style="font-weight: 700">Physical Requirements:</b></div><ul>  <li style="">Prolonged periods of sitting/standing at a desk and working on a computer.</li>  <li style="">Must be able to lift up to 25 pounds at times.</li></ul><div style=""><b style="font-weight: 700">Travel:</b></div><ul>  <li style="">No travel expected with this position.</li></ul><div style="">I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position.</div>

Software Engineer, React

<div style=""><b style="font-weight: 700">We are currently recruiting a Team Leader to join our Membership Services team!</b></div><div style="">We are partnered with a large UK bank, to provide an excellent customer service to their members with packaged bank accounts. In this role, you will effectively lead, coach, support and develop a team that will support the servicing of both hub calls, welcome calls, event booking and email communications. This is a great opportunity for you to build your career and develop your skills as part of a fast-growing global company.</div><div style=""><br></div><div style=""><em>This is a remote (work from home) position.</em></div><div style=""><br></div><div style=""><b style="font-weight: 700">Full time – 37.5 hours per week</b> between the hours of 0800 – 2200 Monday to Friday and 09.00-17.00 Saturday (Weekend and shift cover on a rota basis)</div><div style=""><br></div><div style=""><b style="font-weight: 700">If you have the following skills or experience, then this could be the ideal role for you…</b></div><div style="">· Must have Experience leading a team</div><div style="">· Knowledge of complaint handling.Customer Service</div><div style="">· Experience working within a contact centre environment</div><div style="">· Excellent communication and interpersonal skills</div><div style="">· Strong attention to detail</div><div style=""><br></div><div style=""><b style="font-weight: 700">As a Membership Services Team Leader, you will be responsible for:</b></div><div style="">· Meeting and exceeding challenging business goals and SLA’s</div><div style="">· Leading and supporting your team to deliver client KPI’s across all area’s, telephony, event booking, welcome calls, email.</div><div style="">· Effectively deal with customer escalations</div><div style="">· Build effective working relationships with internal and external stakeholders</div>

Capillary Technologies Europe Limited

Customer Service Team Leader

<div style=""><b style="font-weight: 700">We are currently recruiting a Live Chat Team Leader to join our team!</b></div><div style="">We have partnered with <b style="font-weight: 700">a large global leader telecommunications company</b>. In this role, you will effectively lead, coach, support and develop a team that will support the online servicing of their rewards membership database. This is a great opportunity for you to build your career and develop your skills as part of a fast-growing global company.<em>&nbsp;</em></div><div style=""><br></div><div style=""><em>This is a remote (work from home) position.</em></div><div style=""><br></div><div style=""><b style="font-weight: 700">Full time – 37.5 hours per week</b> between the hours of 0800 – 2100 Monday to Sunday (Weekend cover on a rota basis)</div><div style=""><br></div><div style=""><b style="font-weight: 700">If you have the following skills or experience, then this could be the ideal role for you…</b></div><div style="">· Must have Experience leading a team</div><div style="">· Knowledge of web chat, social media and mobile phone applications</div><div style="">· Experience working within a contact centre environment</div><div style="">· Excellent communication and interpersonal skills</div><div style="">· Strong attention to detail</div><div style=""><br></div><div style=""><b style="font-weight: 700">As a Live Chat Team Leader, you will be responsible for:</b></div><div style="">· Meeting and exceeding challenging business goals and SLA’s</div><div style="">· Leading and supporting your team to deliver client KPI’s across social media, web chat, email, mobile phone applications and telephony</div><div style="">· Effectively deal with customer escalations</div><div style="">· Build effective working relationships with internal and external stakeholders</div>

Live Chat Team Leader

<div style="">IM Exec - will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different modules of software, Teams and follow standard procedures to escalate unresolved issues to appropriate internal departments.</div><div style="">Responsibilities</div><ul>  <li style="">Take ownership of customer issues reported and see problems through to resolution</li>  <li style="">Research, diagnose, troubleshoot and identify solutions to resolve customer issues</li>  <li style="">Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li>  <li style="">Provide prompt and accurate feedback to customers</li>  <li style="">Ensure proper recording and closure of all issues</li>  <li style="">Prepare accurate and timely reports</li>  <li style="">Document knowledge in the form of knowledge base tech notes and articles</li>  <li style="">Follow the SLA for issues with respect to the severity.</li></ul>

Executive Incident management

<div style="">Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses - managing the entire life cycle of customer data from acquisition, analysis, insights, and activations.</div><div style="">Over 300 marquee brands across 30+ countries, including Pizza Hut, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, Courts and Samsung, trust Capillary to enable easy and seamless consumer experiences. With over 400 million consumers and 25,000 stores on the platform, Capillary is Asia’s leading SaaS product company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumers’ lives easier, and experiences memorable.</div><div style="">Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.</div><div style="">Few interesting facts about us:</div><ol>  <li style="">Our products power 250K POS terminals stores across the globe.</li>  <li style="">Our code touches 400M end customers in 35 countries.</li>  <li style="">Campaigns product has the scale of reaching out to the whole of South India's population in a few hours.</li>  <li style="">Loyalty products process transactions of ~$10B annually.</li>  <li style="">Commerce Platforms process a GMV of INR 30Crores/day.</li></ol>