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<div style="">Job Purpose&nbsp;</div><div style="">Handle Customer enquiries over the telephone and in writing providing an efficient, courteous and &nbsp;professional service at all times. Play a key role in ensuring we continue to achieve and exceed Client &nbsp;service levels. Key Interfaces: External: Customers, Clients (handling calls from Branch staff, Clients listening in &nbsp;when visiting) Third Party suppliers – To transfer Customer with soft handover. To order items/ tickets / hotels etc. or &nbsp;query&nbsp;</div><div style=""><br></div><div style="">Customer orders Experience &amp; Knowledge:&nbsp;</div><div style="">1. Must be able to evidence experience within a customer service environment either working face &nbsp;to face with customers or call centre based. 2. Excellent communication and interpersonal skills &nbsp; Articulate communicator  Excellent Listening skills  Excellent telephone manner 3. Excellent computer skills  Experience using Windows based packages (Word , Excel)  Experience of using the Internet 4. Attention to detail 5. Able to retain knowledge and understand multiple process Key Accountabilities: Categorise your job into 3-5 main areas of accountability. Divide these into steps explaining the main &nbsp;activities. 1. Customer Service  Handle all incoming calls (customer queries/contacts) efficiently and professionally, ensuring &nbsp;customer satisfaction at all times and service level agreements are met.  To promote the Company or Client goods and services as required, in line with department &nbsp;and individual targets and service levels.  Ensure that knowledge of products, services and procedures is comprehensive and up to date &nbsp;and identify areas where additional training may be required to ensure continued quality and &nbsp;productivity.  Operate contact centre equipment and operating systems proficiently and in line with internal &nbsp;policies and procedures.  Whilst on the telephone, face to face or when writing to a customer represent the company in &nbsp;a professional manner at all times, using internal guidelines, complaint documentation and &nbsp;expertise where necessary. 2. Team Working  Achieve and maintain individual performance standards to help meet departmental objectives &nbsp;and organisational service level agreements.  Share and discuss ideas with manager and/or colleagues about where working practices could &nbsp;be improved, and where practical or appropriate, assist in implementing changes 3. Other  Attend and participate in monthly team briefings, training workshops and update briefings as &nbsp;and when required, and to prepare information and collate action points as appropriate or &nbsp;requested carry out any other tasks or duties as may be set from time to time. &nbsp;Education: Educated to GCSE standard – 5 subjects attained at C level &nbsp;- Customer Service NVQ or equivalent Location: Remote work - should be able to work successfully from home in a quiet environmen</div>

Capillary Technologies Europe Limited

Contact Centre Agent

<div style="">A Senior Customer Success Executive will act as liaison between customers and internal Capillary teams. Client facing role that involves relationship management, brand management and escalation handling skills.</div><div style="">Job responsibilities include but are not limited to:</div><ul>  <li style="">Leverage product expertise and technical knowledge to delight customers.</li>  <li style="">Leading key initiatives for the team and implementing them in coordination with other teams</li>  <li style="">Act as an SME for the team on Capillary products</li>  <li style="">Team bandwidth management during absences, high traffic periods</li>  <li style="">Work closely with Engineering and Product and Customer Success teams to solve the customer problem statement</li>  <li style="">Handle customer service requests over the ticketing system</li>  <li style="">Drive the on-boarding of customers with Capillary products</li>  <li style="">Share analytics, insights, and best practices with customers.</li>  <li style="">Contribute to creating online support documentation which helps other sub-functions to manage customers.</li>  <li style="">Handling escalations by clients/internal teams, provide RCA in a standard structured format</li>  <li style="">Reviewing the health of the brands with the account managers with respect to the goals of Customer Success Hub</li></ul>

Capillary Technologies India Pvt Ltd (Bengaluru)

Senior Executive Customer Success

<div style="">With a deep understanding and application of Capillary and complete solution offering, the Pre-Sales Manager will contribute to our rapid growth by working very closely with our sales teams and providing active support to take opportunities to closure.&nbsp;The role will be a primary point of contact for sales team &amp; prospects. The individual will liaison between Capillary’s product, technology, delivery &amp; other teams to identify the most appropriate solution for an opportunity and present the same to the prospective client.</div><div style="">The role entails the following responsibilities –</div><ul>  <li style="">Assisting sales team in the qualification of customer needs</li>  <li style="">Performing pre-sales product demonstrations</li>  <li style="">Building technical and commercial proposals</li>  <li style="">Responding to Request for Information / Proposal (RFP) documents</li>  <li style="">Leading the Proof of Concept (POC) developments and presenting the POC</li>  <li style="">application to the key stakeholders of the prospect</li>  <li style="">Delivering solution centric &amp; domain specific presentations where needed</li>  <li style="">Presenting to all levels of the organization including top management</li>  <li style="">Coordinating complex Solution developing process and overcoming objections to closure</li>  <li style="">Assist in creating collaterals, case studies, white Papers, etc.</li>  <li style="">Assisting in the timely closure of sales opportunities</li>  <li style="">Build reusable collateral and contribute to the knowledge repository</li></ul>

Capillary Technologies LLC

Presales Manager

<ol>  <li style=""><b style="font-weight: 700">Product Development:</b>Collaborate with the Product Manager to define product goals, features, and roadmap. Assist in translating customer needs and market trends into actionable product requirements.<br>Work closely with engineering and design teams to ensure timely and high-quality product delivery.<br></li>  <li style=""><b style="font-weight: 700">Market Analysis:</b>Conduct market research to identify opportunities, threats, and competitive landscape.<br>Analyze user feedback and data to make informed decisions on product improvements.<br></li>  <li style=""><b style="font-weight: 700">Cross-functional Collaboration:</b>Communicate effectively with cross-functional teams to ensure alignment on product priorities and goals.<br>Collaborate with marketing and sales teams to develop go-to-market strategies and materials.<br></li>  <li style=""><b style="font-weight: 700">Project Management:</b>Take ownership of specific projects within the product roadmap.<br>Ensure projects are delivered on time, within scope, and meet quality standards.<br></li>  <li style=""><b style="font-weight: 700">Product Lifecycle Management:</b>Assist in monitoring product performance and identifying areas for improvement.<br>Contribute to the development of product enhancements and updates based on customer feedback and market trends.<br></li></ol><div style=""><b style="font-weight: 700">Professional traits that are not unique to this position, but necessary for Capillary leaders</b></div><div style="">● &nbsp;Exhibits excellent judgment and is result-oriented</div><div style="">● &nbsp;Has relentlessly high standards and is never satisfied with the status-quo</div><div style="">● &nbsp;Is able to dive deep and is never out of touch with the details of the business or the technology</div><div style="">● &nbsp;A strong leader who inspires passion in others</div><div style="">● &nbsp;Experience working with partners is a plus</div>

Associate Product Manager

<div style="">The Solutions Architect will be responsible for creating and driving the technical strategy with cross-functional external and internal stakeholders.</div><div style="">You will partner with customers and several teams to craft highly scalable, flexible, and resilient solutions that provide solutions to solve customer business problems and accelerate the adoption of Capillary Products. In collaboration with sales, you will drive revenue growth across a defined set of customers.</div><div style="">As a trusted customer advocate, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of Capillary products with enterprise customers. You will also need to be adept at interacting, communicating, and partnering with other teams within Capillary, such as customer success, professional services, Sales, and Technology, as well as representing your team to executive management.</div><div style="">Must be open to travel at least 50%, including international.</div><div style=""><br></div><div style=""><b style="font-weight: 700">ESSENTIAL FUNCTIONS OF THE JOB</b></div><ul>  <li style="">A Solution Architect provides architecture leadership &amp; subject matter expertise to client engagements focusing on complex &amp; innovative products and reusable assets</li>  <li style="">Prior to kicking off a project as part of a product life cycle, the solution architect develops solution plans intended to support business investment decisions, which means they must hold the appropriate balance between costs, risks, and quality of the product</li>  <li style="">The solution architect creates innovative and practical designs that account for the end-to-end technical solution of a system, in line with the business strategy and objectives and within the context of the technical environment.</li>  <li style="">For that, you shall be working closely and continuously with the business/client to focus on meeting business/client requirements and incorporating broader aspects such as overall product costs/revenue, data privacy &amp; sovereignty, business continuity, information security, integration with other systems, etc.</li>  <li style="">You shall be a key player in identifying, defining, and implementing reusable assets and standards. The solution architect is also responsible for adherence to these standards and the consumption of reusable assets across products and portfolios</li>  <li style="">You shall ensure relevant technical strategies, policies, standards, and practices are applied correctly across Technology programs, projects, and products.</li>  <li style="">You shall also contribute to the development of architecture governance structures, methodologies, and compliance activities</li>  <li style="">You shall be working with vendors to assess vendor products, understand vendor’s delivery models and assist in implementing them at Capillary</li>  <li style="">A solution architect can work across multiple projects with varied stakeholders. You shall set architectural direction, build consensus, mediate conflicts, and provide technical leadership and advisory services to the business.</li>  <li style="">You shall anticipate needs and potential objections and help to create an environment that solicits positive contributions from all participants: Solution and Technical Architects, engineering teams, product managers, project managers, product analysts, test and project teams, Information Security, and Operations.</li>  <li style="">You will have excellent interpersonal communication and organizational skills that are required to operate as a leading member of global, distributed teams that deliver quality services and solutions.</li>  <li style="">You shall also cultivate lasting relationships across the business, IT, and vendors/industry analysts to maintain insight into the broader enterprise as well as industry trends.</li>  <li style="">You shall be recognizing industry technology trends and emerging technologies understanding how they apply to Capillary and can drive their adoption into our organization.</li>  <li style="">You shall be evangelizing and encouraging the importance of technical quality, emerging technologies, sharing &amp; experimentation across the org through mentoring, hackathons, communities, etc.</li>  <li style="">You shall guide others in resolving complex issues in solution architecture and solves complex, escalated aspects of a project</li></ul><div style=""><br></div>

Solution Architect

<h3 style="font-size: 1.17em"><b style="font-weight: 700">About Capillary</b></h3><div style="">Capillary offers an intelligent loyalty and customer engagement platform that enables brands to delight customers across their purchase journey during acquisition, analysis, insights, and activations.</div><div style=""><br></div><div style="">Over 400 marquee brands across the US, Middle East, SEA and India, including Petron, Landmark, Levi's, Pizza Hut, PUMA, Jotun, KFC, HP, and GlaxoSmithKline trust Capillary to unlock maximum customer retention potential. With over 650 million consumers and 120,000 stores on the platform, Capillary handles over 100 million consumer communications every day and 300 million loyalty transactions per month. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumersʼ lives easier, and experiences memorable.</div><div style=""><br></div><div style=""><em>Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures. Few interesting facts about us:</em></div><ul>  <li style=""><em>Our products power 250K POS terminals stores across the globe.</em></li>  <li style=""><em>Our code touches 650M end customers in 35 countries.</em></li>  <li style=""><em>Campaigns product has the scale of reaching out to the whole of South India's population in a few hours.</em></li>  <li style=""><em>Loyalty products process transactions of ~$10B annually.</em></li>  <li style=""><em>Commerce Platforms process a GMV of INR 30Crores/day.</em></li></ul><div style="">Do you want to work with high scale, multi-tenant systems that provide real value to retailers? Want to build real &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;web applications that work across multiple channels and devices? We have a bright bunch of folks who care about building the next billion $enterprise. They are driven, highly technical, and highly motivated.</div><div style="">The right candidate should have an entrepreneurial mindset and a strong background in developing complex web experiences that are rich, responsive, and interactive.</div><div style=""><br></div><div style="">You can read more about the work we do at our blog: <a href="https://https://medium.com/capillary-tech/tagged/captech">https://medium.com/capillary-tech/tagged/captech</a></div><div style=""><br></div><h3 style="font-size: 1.17em"><b style="font-weight: 700">Roles and Responsibilities:</b></h3><ul>  <li style="">Contribute to overall design and roadmap.</li>  <li style="">Design components by translating product requirements, break down projects into tasks and help in estimations.</li>  <li style="">Work on native Android while keeping performance goals in mind</li>  <li style="">Independently come up with different solutions, extensibile Low level design. Write modular, extensible, readable and performant code</li>  <li style="">Build, develop, mentor, and coach junior team members</li></ul>

Software Development Engineer - II (Android/Kotlin)

<div style="">Responsibilities of Technical Project Manager</div><div style=""><br></div><div style=""> Work closely with the technology/solutions/implementation teams to help determine the best technical implementation methods and reasonable execution schedule</div><div style=""> Manage a team of engineers, help with technical design/architecture decisions/trade-offs, own estimations and tracking, code quality, planning, and prioritization.</div><div style=""> Organize and coordinate complex releases that comprises of cross-functional teams and a multitude</div><div style="">of interrelated and independent application and/or infrastructure changes.</div><div style=""> Create, monitor, track, and control project release schedules; track and report on program</div><div style="">milestones, risks, and interdependencies.</div><div style=""> Recommend process improvements for project management, change management, configuration</div><div style="">management, and launch readiness; at times driving the implementation of these improvements.</div><div style=""> Serve as the key representative in all communication, and decision-making forums/discussions (i.e.</div><div style="">Release schedules UAT Reviews, Post Release Notes, etc...)</div><div style=""> Serve as an escalation point for all issues and questions raised by internal and external customers</div><div style="">such as solutions, delivery, customer success teams. Own the P&amp;L of the project (including the</div><div style="">management of Capillary partners)</div><div style=""> Prioritize day-day customer related tasks for key clients.</div>

Technical Project Manager

<div style=""><b style="font-weight: 700">Roles and Responsibilities:</b></div><ul>  <li style="">Contribute to the overall architecture design and specification of next generation web interfaces of our CRM platform.</li>  <li style="">Focus on scalability and building robust scalable systems using the cutting edge front end technologies.</li>  <li style="">Taking ownership and initiatives in building innovative products providing seamless experience to the end user.</li>  <li style="">Mentor Junior team members.</li></ul>

Software Development Engineer - I

<h3 style="font-size: 1.17em"><b style="font-weight: 700">About Capillary</b></h3><div style="">Capillary offers an intelligent loyalty and customer engagement platform that enables brands to delight customers across their purchase journey during acquisition, analysis, insights, and activations.</div><div style=""><br></div><div style="">Over 400 marquee brands across the US, Middle East, SEA and India, including Petron, Landmark, Levi's, Pizza Hut, PUMA, Jotun, KFC, HP, and GlaxoSmithKline trust Capillary to unlock maximum customer retention potential. With over 650 million consumers and 120,000 stores on the platform, Capillary handles over 100 million consumer communications every day and 300 million loyalty transactions per month. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumersʼ lives easier, and experiences memorable.</div><div style=""><br></div><div style=""><em>Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures. Few interesting facts about us:</em></div><ul>  <li style=""><em>Our products power 250K POS terminals stores across the globe.</em></li>  <li style=""><em>Our code touches 650M end customers in 35 countries.</em></li>  <li style=""><em>Campaigns product has the scale of reaching out to the whole of South India's population in a few hours.</em></li>  <li style=""><em>Loyalty products process transactions of ~$10B annually.</em></li>  <li style=""><em>Commerce Platforms process a GMV of INR 30Crores/day.</em></li></ul><div style="">Do you want to work with high scale, multi-tenant systems that provide real value to retailers? Want to build real &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;web applications that work across multiple channels and devices? We have a bright bunch of folks who care about building the next billion $enterprise. They are driven, highly technical, and highly motivated.</div><div style="">The right candidate should have an entrepreneurial mindset and a strong background in developing complex web experiences that are rich, responsive, and interactive.</div><div style=""><br></div><div style="">You can read more about the work we do at our blog: <a href="https://https://medium.com/capillary-tech/tagged/captech">https://medium.com/capillary-tech/tagged/captech</a></div><div style=""><br></div><h3 style="font-size: 1.17em"><b style="font-weight: 700">Roles and Responsibilities:</b></h3><ul>  <li style="">Own development, design, scaling and maintenance of application that power the central platform of Capillary's Cloud CRM product.</li>  <li style="">Contribute to overall design and roadmap.</li>  <li style="">Mentor Junior team members.</li></ul>

Software Development Engineer - I (Java)

<div style="">We at <b style="font-weight: 700">Capillary Technologies India Limited</b>, are looking for the dynamic fullstack dev who can work in developing Next Generation Cloud based CRM solutions for Retail. You will be building secure, scalable multi-tenant applications that handle huge amounts of valuable retail data. At <b style="font-weight: 700">Capillary</b>, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.</div><div style="">The applications could be on web, social networks and Smartphone/tablets and they must be customizable for changing client requirements. You will be someone who thrives in a fast-paced development environment, takes ownership of products and adapts to new technologies quickly. If you are passionate enough to contribute to our product suite, we would love to talk to you.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Job Summary:</b></div><div style="">We are seeking a highly skilled and experienced full stack Tech Lead [SDE-III] &nbsp;to join our team. The ideal candidate will be responsible for leading the development of our front-end architecture, ensuring that it is scalable, reliable, and maintainable. To deliver high-quality software products, the candidate will work closely with cross-functional teams, including UI/UX designers, back-end developers, and product managers.</div><div style=""><br></div><div style=""><b style="font-weight: 700">Key Responsibilities:</b></div><ul>  <li style="">Develop and maintain the full-stack architecture of our SASS products.</li>  <li style="">Lead the development of high-quality, responsive, and user-friendly web applications</li>  <li style="">Collaborate with UI/UX designers/PMs to ensure the design is implemented accurately based on the PRDs.</li>  <li style="">Work closely with back-end developers to ensure seamless integration with the server-side code</li>  <li style="">Develop and maintain coding standards, and code reviews, and ensure code quality</li>  <li style="">Manage and mentor a team of front-end developers, providing technical guidance, feedback, and support</li>  <li style="">Stay up-to-date with emerging trends and technologies in the front-end development space</li></ul><div style=""><b style="font-weight: 700">Job Perks</b></div><ul>  <li style="">Competitive Salary as per market standards</li>  <li style="">Flexible working hours</li>  <li style="">Chance to work with a world-class engineering team.</li></ul>

Tech Lead (SDE-3) (React/Node.js) [fullstack]

<div style="">Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses - managing the entire life cycle of customer data from acquisition, analysis, insights, and activations.</div><div style="">Over 300 marquee brands across 30+ countries, including Pizza Hut, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, Courts and Samsung, trust Capillary to enable easy and seamless consumer experiences. With over 400 million consumers and 25,000 stores on the platform, Capillary is Asia’s leading SaaS product company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumers’ lives easier, and experiences memorable.</div><div style="">Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.</div><div style="">Few interesting facts about us:</div><ol>  <li style="">Our products power 250K POS terminals stores across the globe.</li>  <li style="">Our code touches 400M end customers in 35 countries.</li>  <li style="">Campaigns product has the scale of reaching out to the whole of South India's population in a few hours.</li>  <li style="">Loyalty products process transactions of ~$10B annually.</li>  <li style="">Commerce Platforms process a GMV of INR 30Crores/day.</li></ol>